[Printed on page 4 of every issue] Workamper News is mailed on, or about, the 24th of the even-numbered months: February, April, June, August, October and December. If you have not received your magazine by the 19th of each odd-numbered month, first check with your mail forwarding service or anyone else who has access to your mail, including your local postmaster. Unforwardable or undeliverable magazines are usually returned to Workamper News. Rather than forwarding your mail, give us your new address and let us mail your issues directly to you, even for temporary addresses. The issue will arrive sooner and the chance of losing an issue will be less. If you are unable to locate your magazine, please contact our office so we can confirm that we have your correct address and to see if your issue has been returned by the Postal Service. There is a $4.50 charge (or a one-issue membership reduction) to re-mail or replace magazines (unless it is our error, of course).
To get specific...
First, please check to make sure you have joined/renewed with the Workamper Diamond or Platinum level or the Employer Gold level. Also please check to make sure your membership is not set to "Green". When you have selected to be "Green" you view the magazine online only, we do not mail a hard copy to you. You can view your Green status (yes or no) on your Manage Account page. Click on the blue Manage Account button on the upper right of your Dashboard.
Second, is your membership current for this issue? A yearly membership provides 6 issues, and your expiration date determines the last issue you will receive. You can find your membership expiration date on your Manage Account page and on the back cover of a magazine you received (it's above your name, to the right of your member number). You can see which issue you will start or end with in the other FAQ question in this section labeled "When will I get my first issue of Workamper News?"
Third, please check your mailing address on your membership account. Click on the blue Manage Account button on the upper right of your Dashboard.
- If the address on your account is incorrect - this is the likely culprit. Please update your address by clicking on the [edit] link, make your changes, and click the Save button at the bottom. If you'd like to have a second copy of the issue mailed to your correct address please contact us; there is a $4.50 charge (or a one-issue membership reduction) to re-mail or replace magazines.
- If the address on your account is correct and you're not Green and your membership is current for the issue then further investigation is needed. The reasons that a piece of mail is not delivered are numerous! Here are some things you can do to try to help insure you receive your mail:
- Check in with your mail forwarding service (if you're using one) to ensure your account with them is current; make sure they understand you want to receive magazines; and ensure they have your correct forwarding address.
- Contact our office. Our magazine printer runs the magazine mailing list through USPS address software and it generates a "questionable delivery" list. Our printer usually provides us with this list and we can see if your address is on there.
- Have you filled out a change of address or forward with the US Post Office anytime within the last couple years? If yes, then the post office may have a different address in their records for you and they may be sending it to another address once one of the post offices receives it. Call in to your local post office to inquire.
- Have your mail sent directly to you instead of using a mail forwarding service or USPS forwarding. It is very easy to change your address on your membership account. Login to www.workamper.com and click on the Manage Account button on the Dashboard. Click on any of the [edit] links to update your information, then click the Save button at the bottom of the page. A deadline for mailing address changes for an upcoming issue is always included in the magazine and is posted in the calendar of the daily Hotline email.
