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Website Growing Pains
The new website has been up for about 3 weeks now and overall, things are running pretty smoothly. But, we've had quite a few calls regarding the general use of the new website as well as reports of problems that some folks are having.
We wanted to take a moment to touch on some of those issues and to thank you for your patience and understanding during this time of transition!
First and foremost, we have tried to make the new website super easy to use by creating a "Member Dashboard" that has different buttons to access all of the tools of your chosen membership level. Once you login to the site, you SHOULD be redirected to your dashboard. We've heard reports of some folks logging in, but not being taken to their dashboard. If this happens to you, please look up at the top right of the web page and you will see a Dashboard link. As long as you are logged into the site, you will always see that dashboard link no matter what page you are on.
Second, If you are no longer getting our emails (Hotlines, Job Alerts, Advertising deadline reminders), it may be because our emails are landing in your SPAM folder. If you find our emails in spam, please mark them as "Not Spam" - the more times our emails are marked as "Not Spam", the more likely they are to stop going to the spam folder for anyone else.
- Gmail users: please double check your "Promotions" tab by logging directly in to your email at www.gmail.com and clicking on the tab at the top of your inbox that says "Promotions." If you find our emails there, just click and drag them to your inbox. Do that once, and they should always be delivered to your inbox going forward.
- Comcast users: we've heard from a number of Comcast email users that don't seem to be getting our emails at all, not even to their spam folders. We have spoken with Comcast support about the issue and they say their filters on the server side are blocking our emails completely. This means our emails don't make it through the filters to even go to your spam folder. We've made a few changes on our mail server side, but it hasn't seemed to help Comcast users to receive our emails. At this point, with such a "young" email server sending out our emails, we have no option but to have Comcast email users change their email address on their account with us. It is unfortunate, but it's the only thing we can do to get you the emails you want.
If you are not receiving the Hotline Job emails or any other emails from our website, please let us know so we can check into it. Hopefully, with time, this problem will resolve itself. We send a LOT of email everyday and the fact that our users actually want those emails and are not marking them as spam makes it likely that it won't take long for the email providers to see emails from the new workamper.com mail servers as legitimate.
Third, if you are experiencing anything odd on the site, please try either deleting your browsers cookies or using a different browser (Internet Explorer, Mozilla Firefox, Google Chrome, Safari). You can learn how to clear you cookies by going to this WikiHow article - it pretty much covers all the modern browsers, just scroll down till you find the one you are using.
Our development team is working hard to fix problems and squash bugs, and although it can sometimes take longer than we would like, eventually everything will work perfectly on the new site. Again, thank you for your patience and understanding as we work through the growing pains of all of our new systems.
If you are having any problems with the new website, please call: 800-446-5627 or email: firstname.lastname@example.org.
Thank You and Happy Workamping!
The Workamper News Support Team.